Terms & Conditions

1. Acceptance of Terms

By accessing, registering, or using the services provided by hann, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the User) and the platform operator.

We reserve the right to update these terms at any time. Your continued use of the website and services following any such changes constitutes your acceptance of the revised Terms & Conditions.

2. Eligibility

To use this platform, you must be at least 18 years of age, or the higher legal minimum age required in the applicable jurisdiction. By creating an account, you represent and warrant that you have the full legal capacity to enter into this agreement.

Access to our services may be restricted in certain regions. It is your responsibility to ensure that using our platform is legal in your current location.

3. Account Registration and Security

When registering, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials.

• KYC Verification: We require identity verification (Know Your Customer) before any withdrawals can be processed.
• Account Limits: Only one account is allowed per person, household, or electronic device.
• Security: You are solely responsible for all activities occurring under your account. If you suspect your account has been compromised, contact our support team immediately.

4. Deposits and Withdrawals

We support various payment categories for deposits and withdrawals. All transactions are processed in PHP (₱).

• Limits & Timing: Specific deposit and withdrawal limits, as well as processing times, are displayed within your account and may vary depending on the payment method chosen.
• Ownership: You may only deposit or withdraw funds using payment methods registered in your own name. Third-party payments are strictly prohibited.
• Verification: Payouts are subject to account verification and the completion of any active wagering requirements.

5. Bonuses and Promotions

All bonuses and promotional offers are subject to their own specific terms. We encourage users to read these carefully on the Promotions Page.

• Wagering Requirements: "Wagering" or "Playthrough" refers to the amount of bets you must place before bonus funds are converted to withdrawable cash.
• Bonus Wallet: Bonus funds are typically held in a separate balance from your cash deposits.
• Betting Limits: Maximum bet limits may apply while a bonus is active. Exceeding these limits may result in the forfeiture of the bonus.
• Bonus Abuse: Any attempt to exploit promotional offers through collusion or multiple accounts is considered bonus abuse and may result in the voiding of winnings.

6. Game Rules and Fair Play

Our games are provided by licensed game suppliers. All outcomes are determined by certified Random Number Generators (RNG) to ensure complete fairness and randomness.

In the event of a technical glitch or connection failure during a round, the round may be voided, and the original stakes will be refunded to your balance. All disputed rounds will be investigated using server-side logs.

7. Prohibited Activities

The following activities are strictly prohibited and may lead to immediate account termination and loss of funds:

• Fraudulent activity or the use of stolen identity/payment details.
• Requesting chargebacks from payment providers for legitimate gaming losses.
• Collusion with other players, arbitrage, or hedge betting to guarantee a win.
• Using bots, scripts, or any automation software to play games.
• Exploiting technical glitches or system errors for financial gain.
• Money laundering or using the platform to transfer funds between parties.

8. Responsible Gambling

We are committed to providing a safe gaming environment. We offer several tools to help you manage your gambling habits:

• Deposit limits and session reminders.
• Cool-off periods and permanent self-exclusion.

Please note that once a self-exclusion period is set, it cannot be cancelled early. For more information and tools, please visit our Responsible Gaming Page.

9. Intellectual Property

All content, branding, logos, and software on this website are the property of hann or its partners. You are granted a limited, non-exclusive license to use the site for personal entertainment. You may not copy, redistribute, or modify any part of the site without prior written consent.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted or error-free. Maintenance may occur periodically to improve service.

Obvious errors in displayed odds, account balances, or payout calculations may be corrected by the platform. We are not liable for losses resulting from system outages or external network failures.

11. Suspension and Termination

We reserve the right to suspend or close any account if we suspect a breach of these terms, fraud, or illegal activity. During an investigation, account funds may be temporarily frozen.

Upon termination, any remaining legitimate balance will be handled according to the findings of the investigation and applicable laws.

12. Data Protection

Your privacy is important to us. The collection and processing of your personal data are governed by our privacy standards. For full details on how we handle your information, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we ask that you first use our internal complaint channels. When submitting a complaint, please provide your account ID and a detailed description of the issue.

We aim to resolve all disputes internally and fairly. If a resolution cannot be reached, the matter will be handled in accordance with the laws applicable to the Philippines.

14. Changes to These Terms

These Terms & Conditions may be amended from time to time. All updates will be posted on this page. We recommend that users regularly check the "Effective Date" at the top of this page to stay informed of any changes.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our support team through the official communication channels provided on our Support Page.