Privacy Policy

Last Updated: 2026-08-13

Privacy at a Glance

What we collect: Identity, contact, payment, and technical data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Internal staff and essential partner service providers.
Retention: Kept for the account lifecycle and required legal periods.
Control: You can request data deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how hann collects, uses, and protects your personal information when you use our website and services. This policy applies exclusively to users located in the Philippines.

Please note that this policy does not apply to third-party websites or services. If you click on a link that takes you away from our platform, we encourage you to read the privacy policy of that specific third-party site, as we have no control over their data practices.

Personal Information We Collect

Account & Identity

We collect basic details such as your name, date of birth, and contact information. This is essential for creating your account and ensuring you meet our age requirements.

Verification Documents

To comply with security and regulatory standards, we may collect identification documents to verify your identity and residency.

Payment Data

We collect information necessary to process your transactions. All sensitive payment details are handled through secure channels provided by our partner payment providers.

Gaming Activity

We track your transaction history, game preferences, and wagering patterns to manage your account and detect irregular activity.

Technical Data

We automatically collect your IP address, browser type, device information, and operating system to optimize platform performance and security.

Communication Records

Records of your interactions with our customer support team are kept to improve our service and resolve disputes.

How We Collect Data

We gather information through three primary methods:

Directly from You: Information you provide during registration, account updates, and support requests.
Automatically: Technical data collected via cookies and server logs as you navigate the site.
Partner Providers: Data received from our partner service providers, such as payment processors and identity verification services.

Why We Use Your Data

Your data is processed for the following legitimate purposes:

Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing deposits and withdrawals accurately.
Compliance: Verifying your identity and age to prevent underage gambling.
Security: Preventing fraud, multi-accounting, and ensuring the integrity of our games.
Personalization: Improving your user experience based on your activity.
Legal Obligations: Fulfilling requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

Essential Service Providers: Technical, payment, and verification partners who help us operate the platform.
Legal Authorities: Relevant government or regulatory bodies when required by applicable law in the Philippines.

How We Protect Your Data

We employ a variety of security measures to protect your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Restricting internal access to personal data to only those employees who require it for their job functions.
Isolation: Sensitive payment data is processed and stored by specialized providers, keeping it isolated from our main servers.
Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, including the right to:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or receive it in a portable format.
Objection & Withdrawal: Object to certain processing activities or withdraw your marketing consent.

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, certain data must be retained as required by gambling and anti-money laundering rules in the Philippines.

Data Retention

We retain your personal information for as long as your account is active. Once an account is closed, we will keep the data only for the period required by applicable law in the Philippines to meet legal, tax, or regulatory obligations.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data. Parents or guardians who suspect a minor is using our platform should report this immediately via our support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to our team through the Support Page. We are committed to protecting your privacy and resolving your concerns promptly.